Refund Policy

At Westbow Publishers, we strive to provide high-quality services and complete customer satisfaction. This Refund Policy explains when you may be eligible for a refund and the conditions that apply.

1. Change of Mind

If you decide to cancel your order before our team has started working on your project, you may request a full refund.

• If your cancellation request is made within 24 hours of purchase and no work has begun, you will receive a 100% refund.
• If your request is made after 24 hours, any approved refund may be reduced by applicable service and payment processing fees.
• Once work has started on your project, a full refund may no longer be available.

2. Work Does Not Meet the Agreed Requirements

We want every client to be satisfied with the final result.

If you believe the delivered work does not match the original project requirements, you may request a review.

Before considering a refund, we will provide revisions to correct any issues within the original project scope.

If, after reasonable revision attempts, we are still unable to deliver the agreed-upon work, we may approve a partial or full refund, depending on the circumstances.

3. Missed Delivery Deadline

If we fail to deliver your project within the agreed timeframe due to reasons under our control, you may request a refund.

Before issuing a refund, we will first make every reasonable effort to resolve the issue and complete your project.

If the delay is confirmed to be our responsibility and no suitable resolution can be reached, a refund may be approved.

4. Refund Request Period

To be eligible for a refund, you must submit your request within 10 days of the initial delivery date.

Unfortunately, refund requests received after this period cannot be reviewed or processed.

5. Situations That Are Not Eligible for Refunds

Refunds will generally not be provided for issues that can be reasonably corrected through our revision process.

This includes:

1. Minor spelling or typing errors
2. Small formatting changes
3. Delays caused by unexpected technical problems beyond our reasonable control
4. Refund requests submitted after the eligible refund period
5. Issues that can be resolved through revisions

Contact Us

If you have any questions about this Refund Policy or would like to request a refund, please contact our support team through Live Chat.

We will review your request and respond as quickly as possible.